Refund Policy

Last updated: November 14, 2026

If your Trymisone order needs attention, contact our customer care team. The following conditions explain eligible returns, cancellation requests and how refunds or replacements are arranged.

Start with a return request

You may request an eligible return within 30 days after delivery. The item must be unused, in its original condition, with its original tags and packaging. Please retain your order confirmation or other proof of purchase.

Email support@trymisone.com with your order number, the item you wish to return and the reason. If the issue concerns damage, a defect or the wrong item, include clear photographs so we can review it. Please obtain return instructions before sending a parcel.

Items that are not eligible

Used or worn items, personalised products and hygiene-sensitive items are not eligible for change-of-mind returns. Clearance purchases are also excluded from change-of-mind returns. These exclusions do not remove rights relating to defective or misdescribed goods that cannot be excluded under applicable law.

Damaged, defective or incorrect items

Please inspect your order after delivery and contact us promptly about any problem. Verified quality faults qualify for a full refund without requiring a return. Defective or damaged items also qualify for a free replacement when that is the agreed resolution. We will confirm the resolution with you; a refund and replacement are alternative remedies for the same item unless we expressly agree otherwise. If the wrong item was sent, contact us so we can arrange an appropriate correction without making you pay to remedy our mistake.

Return postage and original shipping

For other eligible returns, you are responsible for return postage. Original shipping charges are non-refundable for change-of-mind returns. Use a tracked service and keep your postage receipt. If a deduction or other cost is relevant to your request, we will explain it before you proceed. No automatic restocking fee is stated in this policy.

Our US returns warehouse

Our return address is:
3785 S Irving St
Englewood, CO 80110
United States

This is the return warehouse address, separate from our registered company address in China. Include your order reference and follow the instructions provided by customer support so the returned parcel can be matched to your request.

Refunds

After the return or other agreed resolution has been reviewed and approved, refunds are issued to the original payment method within 5–7 business days. Your payment provider may need additional time to post the credit. We will let you know if a return does not meet the eligibility conditions and explain the reason.

For a non-quality return, we may offer a 20–50% partial refund with no return required, depending on the circumstances. This is optional, requires your agreement and is not guaranteed for every order. You may ask about the standard eligible return instead.

Exchanges

Request an exchange within 7 business days after delivery. Exchanges depend on the item and replacement availability. Contact us before returning anything so we can confirm the arrangement and any postage that applies. The 7-business-day exchange request period does not shorten the 30-day period for requesting an eligible return.

Cancellations

Send cancellation requests within 24 hours of placing an order. Orders already processed for shipment or dispatched cannot be cancelled, even if the request is within 24 hours. If cancellation is no longer possible, the normal return conditions apply after delivery. Contact us as soon as possible rather than waiting for a shipping notification.

Contact

support@trymisone.com
We’re available Monday–Friday, 9:00 AM–5:00 PM (EST) and aim to respond within 1 business day.

Trymisone is operated by Nanyang Jiaxinchen Trading Co., Ltd.
Registered business address: Room 3203, Building 1, Changlv Linxigu, Liuzhuang Community Residents’ Committee, Guangwu Subdistrict, Wolong District, Nanyang, Henan, China.