Privacy Policy
Last updated: November 14, 2026
This notice describes the personal information used when you browse trymisone.com, place an order, open an account or ask us for help. Nanyang Jiaxinchen Trading Co., Ltd., trading as Trymisone, is responsible for the processing described here. Our registered business address and contact details appear at the end of this notice.
Information you choose to provide
At checkout we receive the details needed for your purchase: your name, email, billing and shipping addresses, ordered items and transaction status. If you create an account, we also process the account information you submit. The checkout payment provider handles the payment credentials needed to authorise the transaction. Please do not send card details or passwords by email.
A customer service request may include your message, contact details, order reference and photographs or other information you choose to provide. We use that information to answer your question and deal with the relevant delivery, return or refund.
Information from your visit
Our platform and technical providers may receive your IP address, device and browser details, operating system, referring page, pages visited, store interactions and approximate location inferred from your IP address. Cookies and similar technologies can maintain a session, retain cart contents, support account access, protect the checkout and help diagnose website performance.
Children, outside links and changes
This store is intended for a general adult audience and is not directed to children under 13. If you believe a child has supplied personal information without appropriate permission, contact us so we can review it. Other websites linked from our store have their own notices and practices.
We update this page when our practices change and show the latest revision date above. Additional notice or consent will be provided when required.
Your rights and requests
Depending on your location and applicable law, you may be able to request access to, a copy of, correction of or deletion of information; restrict or object to processing; withdraw consent; or opt out of certain sale, sharing or targeted advertising. These rights can be subject to exceptions, including information we must retain for legal obligations.
Send requests to support@trymisone.com with the subject Privacy Request. Tell us the right you wish to exercise. We may request information reasonably necessary to verify your identity or the authority of an agent. We respond within applicable legal time limits and explain relevant exceptions. To appeal a decision, email the same address with the subject Privacy Appeal. We do not discriminate against you for exercising an applicable privacy right.
Withdrawing consent does not affect processing lawfully carried out beforehand. You may also complain to the appropriate regulator if your concern remains unresolved.
International processing and protection
Trymisone serves US customers and is operated by a company registered in China. SHOPLINE and other providers may process information in other countries, whose privacy rules may differ. Where required, appropriate safeguards apply to international transfers.
We use reasonable organisational and technical measures to protect information from unauthorised access, loss and misuse. No transmission or storage system offers absolute security. Keep account credentials private and notify us if you suspect an account issue.
How retention is determined
We retain information according to its purpose and applicable requirements rather than keeping every record indefinitely. Order and transaction records are kept as needed to fulfil purchases, handle returns or chargebacks, resolve disputes and meet tax, accounting and legal recordkeeping requirements. Account information is retained while the account is active and afterwards only as necessary for those purposes.
Support messages and photographs are kept while a request is handled and as needed to record its resolution or address related claims. Security and technical records are retained for their operational and security purpose. Marketing details are used until you opt out or the relevant purpose ends; a limited suppression record may be retained to respect your choice. Records no longer needed are deleted or de-identified unless an obligation or ongoing claim requires preservation.
Cookies and privacy choices
Essential cookies help the store operate, including session management, cart functions and security. Other technologies may be used to understand visits or support optional services. Any optional analytics or advertising use must be reflected in the choices and notices actually offered on the store. We do not treat this policy alone as your consent to optional tracking.
You can manage or delete cookies using your browser controls. Blocking essential technologies can affect sign-in, the cart or checkout; deleting cookies may clear saved preferences. Contact us about applicable privacy choices, including objections to targeted advertising or sale or sharing where the law gives you those rights. Where a recognised browser privacy signal must be honoured under applicable law, we will respect it.
Processing partners and other disclosures
The store is hosted on SHOPLINE. It provides the ecommerce platform and related services for the storefront, cart, accounts and checkout. Information is also processed by providers supporting website hosting, reliability, security and customer service where needed for those functions.
The payment provider identified during checkout receives the information needed for payment authorisation, fraud checks and refunds. Fulfilment, delivery and return partners receive the order and recipient details needed to handle your parcel. Each provider receives information relevant to its service; this does not mean every provider receives all your information. A provider may also process information under its own privacy notice when it acts independently.
We may disclose information to meet a legal obligation or valid legal request, investigate fraud, protect customers or establish, exercise or defend legal claims. A business reorganisation, acquisition or asset transfer may involve information being transferred with appropriate safeguards required by law.
How information supports your purchase
- To accept, prepare and fulfil orders, arrange payment, delivery, returns and refunds, and send transaction updates.
- To manage account access and communicate about customer service requests.
- To operate and improve the store, identify errors and protect customers against fraud or misuse.
- To keep required accounting and business records, resolve disputes and comply with legal obligations.
Marketing messages are distinct from order updates. If you subscribe, we use your contact details to send the marketing communications you have requested, with consent where required. You can unsubscribe using the link in a marketing email or by emailing us. Opting out of marketing does not stop essential purchase or support messages.
Privacy contact
Nanyang Jiaxinchen Trading Co., Ltd.
Operator of Trymisone
Registered business address: Room 3203, Building 1, Changlv Linxigu, Liuzhuang Community Residents’ Committee, Guangwu Subdistrict, Wolong District, Nanyang, Henan, China
Email: support@trymisone.com
We’re available Monday–Friday, 9:00 AM–5:00 PM (EST) and aim to respond within 1 business day.